Last updated: April 24, 2024
- Bookings and cancellations: In the event of a booking, we acknowledge that unforeseen circumstances can occur. If you choose to reschedule within 24 hours, a $100 fee will be added to your final invoice. Alternatively, should you decide to cancel your booking within the same 24-hour period, a $250 fee will be invoiced.
- Electrical Precautions: When cleaning areas near electrical points or equipment, it is essential that you take necessary precautions to isolate these areas prior to our cleaning services. Perth Graffiti Removal assumes no liability for any damage that may occur in such cases.
- Stain Removal Guarantee: While we strive to achieve exceptional results, complete stain removal of all kinds cannot be guaranteed. Some stubborn stains may prove challenging to eliminate entirely.
- Normal Wear and Tear: For pre-existing surfaces, normal wear and tear is expected over time. Perth Graffiti Removal is not responsible for repairing areas that exhibit signs of regular wear and tear, despite best efforts these surfaces may be damaged during the cleaning process. This includes, but is not limited to, delicate surfaces such as wood, grout, and mortar, streaking and mineral deposits, and roof areas.
- Protection of Belongings: To ensure the safety of your personal belongings and items sensitive to water and chemicals, kindly remove them from the work area before we commence cleaning. Perth Graffiti Removal assumes no liability for damage to such items.
- Window Cleaning Addendum: Please note that our standard cleaning service does not include streak-free window cleaning. If window cleaning is desired, it must be agreed upon and quoted separately.
- Water Intrusion and Sealing: While we take precautions to prevent water intrusion, Perth Graffiti Removal cannot be held responsible for inadequately sealed areas or those with pre-existing damage leading to water ingress, including roof sections.
- Plant Care Considerations: Although we make every effort to prevent harm to plants from chemicals, some die-off may occur near heavily stained areas requiring stain removal. Perth Graffiti Removal accepts no liability for plant damage.
- Acid Usage for Stain Removal: In cases where stain removal requires acid application, it may cause surface damage. Customers accept this risk, and Perth Graffiti Removal is not responsible for repairing or replacing surfaces damaged by acid during stain removal attempts.
- Work Area Preparation: Prior to cleaning, ensure objects, furniture, and vehicles are removed from the work area. Perth Graffiti Removal holds no responsibility for damage incurred if instructed to move such items. Additional fees may apply for moving items upon arrival.
- Water Access and Charges: Customers are responsible for providing water access. Additional charges apply if water supply must be arranged by Perth Graffiti Removal. Compensation for water supply is not provided.
- Electricity Requirement: Sufficient electricity must be available on-site as needed for the completion of the quoted work. Compensation for electricity supply is not provided.
- Sealant Limitations & Life Expectancy: Sealant applied to areas exposed to vehicle use or heavy foot traffic is not guaranteed. Perth Graffiti Removal does not assume responsibility for the longevity of sealants under these conditions.
- Sealers penetrate masonry substrates and bond with the substrates capillary surfaces causing the surfaces to repel water (and oil).
- The capillaries however, remain open therefore prolonged contact of stains increases the likelihood of staining.
- Stains should be cleaned as soon as possible to avoid possible permanency.
- The ease of surface cleaning is greatly increased with sealer treatment.
- Given stains are less likely to penetrate deep into the substrate surface, they are much easier to remove.
- However, if heavy staining has not been cleaned in a timely manner it is likely that a stronger cleaning regime may be required which can result in deterioration of the sealers, ultimately reducing longevity.
- Sealant Selection and Responsibility: Once a sealant is chosen and applied, the customer bears full responsibility for that decision. Any subsequent application of an alternate sealant will result in additional costs.
- Coated and Painted Surfaces: Cleaning may impact coated or painted surfaces, potentially causing damage, delamination, tarnishing, or discoloration. These surfaces are at higher risk due to incorrect installation, wear and tear, or age. Perth Graffiti Removal is not liable for damage incurred when cleaning such surfaces with high pressure and/or chemicals.
- Discounted Maintenance Clean: A reduced-rate maintenance clean is valid only within the specified workmanship guarantee period.
- Manufacturer Warranties: Any warranties are limited to those provided by the manufacturers of the products used.
- Weather Impact: Scheduling may be adjusted due to inclement weather conditions.
- Surface Imperfections: Cleaning may reveal imperfections within hard surfaces. Customers should be aware that these imperfections may become apparent during the cleaning process.
- Health and Safety: Perth Graffiti Removal is committed to maintaining a safe working environment. Clients are responsible for ensuring the safety of their premises and occupants during our services. Customers must inform Perth Graffiti Removal of any hazardous materials, substances, or conditions on the property prior to commencement of cleaning.
- Site Inspection: It is recommended that clients inspect the cleaned areas upon completion and before our team leaves the site. Any concerns or issues regarding the quality of work should be reported to Perth Graffiti Removal immediately.
- Third-Party Services: Perth Graffiti Removal may subcontract or engage third-party services to assist in completing the requested work, if deemed necessary. Third-party services all work within Perth Graffiti Removal’s quality assurance.
- Compliance with Laws: Clients are responsible for ensuring that all applicable laws, regulations, and permits are obtained and maintained for the services to be performed.
- Indemnification: Clients agree to indemnify and hold Perth Graffiti Removal harmless against any claims, liabilities, or costs arising from the provision of our services or any breach of these terms.
- Limitation of Liability: Perth Graffiti Removal’s liability is limited to the cost of the services provided. We are not responsible for any consequential, incidental, or indirect damages.
- Force Majeure: Perth Graffiti Removal will not be held liable for any delays or failures in performing the services due to circumstances beyond our reasonable control, including acts of nature, strikes, or other unforeseen events.
- Data Protection: Perth Graffiti Removal may collect and use personal information for the purpose of providing services. Client data will be handled in accordance with our Privacy Policy.
- Payment Terms: Payment for services must be made upon completion. Failure to make timely payments may result in suspension of services and additional charges.
- Quoting and Final Measurements: Quotes are measured and estimated online and confirmed once an operator is onsite, if Perth Graffiti Removal finds the measurements to be higher or lower than what is quoted for, the client will be notified of the new price and asked if they would like to continue. Areas that are wished to be added on the day will be measured by the operator and confirmed with Perth Graffiti Removal and the client before cleaning is commenced.
By utilizing our services, you acknowledge and accept the terms and conditions stated above. This agreement supersedes all prior verbal or written agreements. If you have any questions or concerns, please contact us at 0435 950 207 or hello@perthgraffitiremoval.com.au4